Subject: Ticket Assigned - Conversation with hello/ Escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 08:13:17 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello/  Escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer 
 may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096552526686            11:53 AM, 24th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:53 AM, 24th Feb                     hello                    Hello           11:54 AM, 24th Feb                     hello                    I have received my refund as credit     
       11:54 AM, 24th Feb                     hello                    I do not want credit refund           11:54 AM, 24th Feb                     hello                    I want my money back           11:54 AM, 24th Feb                     hello                    What do I do           11:54 AM, 24th Feb                   Prince                   Please do let us know your order number?           11:55 AM, 24th Feb                     hello                    order 8234253257           11:55 AM, 24th Feb                   Prince                   Kindly allow us a moment to check.           11:59 AM, 24th Feb                     hello                    Ok           11:59 AM, 24th Feb                   Prince                   As i can see you have paid in cash on delivery. For the cash on delivery paid orders the amount we provide the refund in your my credit.           12:02 PM, 24th Feb                   Prince                   You can use your my credit account in yo
 ur online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           12:03 PM, 24th Feb                     hello                    I have payed by knet           12:03 PM, 24th Feb                     hello                    And I want my money back to my card           12:03 PM, 24th Feb                     hello                    I do not want credit           12:03 PM, 24th Feb                     hello                    Or else I will raise a complaint on consumer protection           12:04 PM, 24th Feb                     hello                    I have the right to receive my money back not as credit           12:04 PM, 24th Feb                     hello                    Please contact your supervisor and resolve this matter           12:05 PM, 24th Feb                   Prince                   We have forwa
 rded this issue to our relevant team and will get back to you on email ([email-masked]).           12:05 PM, 24th Feb                     hello                    That's it?           12:06 PM, 24th Feb                     hello                    When will I hear back           12:06 PM, 24th Feb                     hello                    Would you transfer me to talk directly to the supervisor           12:07 PM, 24th Feb                   Prince                   As we have forwarded this issue  to the relevant team. We'll get back to you asap.           12:07 PM, 24th Feb                     hello                    Would you transfer me to talk directly to the supervisor           12:09 PM, 24th Feb                   Prince                   We sincerely apologize it's not possible right now. Please be assured as we have escalated this issue to our relevant team and will get back to you on email asap.           12:10 PM, 24th Feb                     hello   
                  Ok.           12:11 PM, 24th Feb                     hello                    Thank you           12:11 PM, 24th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:12 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2147879