Subject: Ticket Assigned - Conversation with hi / refund
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 07:40:49 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi / refund hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333685755 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Prince. How may I help you? Customer:  Hi ..ordered few items using shukran gift card Customer:  Now i am unable to return Agent:  Please do let us know your order number? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Prince. How may I help you? Customer:  Ordered few items using shukran gift card Customer:  Unable to return online Agent:  Please do let us know your order number? Customer:  7437198521 Agent:  Kindly allow us a moment to retrieve your information. Customer:  Ok Agent:  Please do let us know the items name which you would like to return so, that we can create the return request on your behalf. Customer:  1. Jeans Customer:  All items except tshirt primer and eye pencil Customer:  IMAGE Agent:  Kindly provide us the proper items name which you would like to return? Customer:  Sent the attachment Agent:  Confirm us these are the 4 items which you want to return? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Customer:  No Customer:  Will send u list again Agent:  Kindly just let me the proper items name which you would like to return so, that i can create the return request. Customer:  IMAGE Customer:  These 3 items Agent:  Kindly allow us a moment to create the return request. Customer:  Ok Agent:  we have created the return on your behalf for these 3 items. Agent:  Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # 45448156434. Customer:  Thank u sooo much Agent:  Is there anything else i can help you with today? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:30 AM, 24th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:31 AM, 24th Feb                     hi                    Hi           11:31 AM, 24th Feb                     hi                    Yest u helped me with return order           11:31 AM, 24th Feb                     hi                    Since it was paid by shukran gift card           11:31 AM, 24th Feb                     hi                    How do i get refund           11:32 AM, 24th Feb                   Prince                   Please do let us know the order number?           11:32 AM, 24th Feb                     hi                    7437198521           11:32 AM, 24th Feb                   Prince                   Kindly allow us a moment to check.           11:33 AM, 24th Feb                   Prince                   Once the return process done the amount you have paid will be refunded back to your my credit account.           11:36 AM, 24th Feb                     hi                    Ok           11:36 AM, 24th Feb                   Prince                   Is there anything else i can help you with?           11:38 AM, 24th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:40 AM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2147726