Subject: Ticket Assigned - Conversation with User / out of stock
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 07:16:27 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User / out of stock User                    Sorry, we had to cancel  order 9637696825 due to reasons beyond our control. Your refund will be sent to your original payment method..           10:57 AM, 24th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:57 AM, 24th Feb                   Prince                   Kindly allow us a moment to check.           10:58 AM, 24th Feb                     User                    I have been placing order for these items since long time           10:58 AM, 24th Feb                     User                    It’s showing in stock but always get canceled           10:58 AM, 24th Feb                     User                    if it is not in stock why don’t u guys remove?           10:58 AM, 24th Feb                   Prince                   Please allow a moment to retrieve your information.           10:59 AM, 24th Feb                     User                    Ok           10:59 AM, 24th Feb                     User                    Hello           11:01 AM, 24th Feb                   Prince                   We apologize as it's taking longer time then usual.           11:02 AM, 24th Feb                     User                    Ok           11:02 AM, 24th Feb                     User                    Hello           11:06 AM, 24th Feb                     User                    U there??           11:07 AM, 24th Feb                   Prince                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is cancelled, during quality check we found out that item () were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.           11:07 AM, 24th Feb                     User                    its already 8 mins           11:07 AM, 24th Feb                     User                    Ok then why don’t u remove from inventory?           11:08 AM, 24th Feb                     User                    Why it shows still for offer then?           11:08 AM, 24th Feb                   Prince                   Also, we have escalated this issue to our  relevant as due to some technical issue our website page is not updated and please be assured we have escalated the issue to our relevant team to update the website page credentials.           11:08 AM, 24th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:12 AM, 24th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:15 AM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2147594