Subject: Ticket Assigned - Conversation with abdulaziz / delivery follow-up
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 07:15:53 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdulaziz / delivery follow-up abdulaziz                    Bot:  Hi again! Bot:  Please enter your name Customer:  order #6275226319 Bot:  Please enter your name Customer:  abdulaziz Bot:  Hi Abdulaziz ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6275226319 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number C
 ustomer:  0552040118            10:58 AM, 24th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:58 AM, 24th Feb                     abdulaziz                    Hi           10:59 AM, 24th Feb                     abdulaziz                    Order #6275226319           10:59 AM, 24th Feb                     abdulaziz                    Could you please confirm the delivery day?           11:00 AM, 24th Feb                   Prince                   Kindly allow us a moment to check.           11:01 AM, 24th Feb                     abdulaziz                    sure           11:01 AM, 24th Feb                   Prince                   As i can see the delivery date you have selected is 25 Feb, 2021.           11:05 AM, 24th Feb                     abdulaziz                    Thank you           11:05 AM, 24th Feb                     abdulaziz                    can you change the delivery nam
 e to Saleh Almawes           11:06 AM, 24th Feb                     abdulaziz                    Saleh Almhawes           11:07 AM, 24th Feb                   Prince                   We sincerely apologize, however once the order is placed after that we are unable to make any changes to your order.           11:10 AM, 24th Feb                     abdulaziz                    it Ok           11:11 AM, 24th Feb                     abdulaziz                    thanks           11:11 AM, 24th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:15 AM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2147593