Subject: Ticket Assigned - Conversation with mini / Escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 05:31:07 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mini / Escalation mini                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mini Bot:  Hi Mini ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8237075193 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96599107064            09:19 AM, 24th Feb                   Prince       
             Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:21 AM, 24th Feb                     mini                    I have not yet received the order placed on 21 at           09:21 AM, 24th Feb                   Prince                   Please do let us know the order number?           09:22 AM, 24th Feb                     mini                    8237075193           09:22 AM, 24th Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           09:24 AM, 24th Feb                     mini                    It is usually delivered within 2 days Please do the needful Thank you           09:25 AM, 24th Feb                   Prince                   please be assured we have escalated this issue to our relevant team and will get back to you on email.           09:26 AM, 24th F
 eb                   Prince                   Is there anything else i can help you?           09:28 AM, 24th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:30 AM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2147252