Subject: Ticket Assigned - Conversation with Sailing Horse / escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 04:39:12 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sailing Horse / escalation Sailing Horse                    Hi           08:11 AM, 24th Feb                     Sailing Horse                    WAIT FOR THE  ORDER           08:12 AM, 24th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           08:12 AM, 24th Feb                     Sailing Horse                    9634906440           08:12 AM, 24th Feb                   Prince                   Please do let us know the order number?           08:12 AM, 24th Feb                     Sailing Horse                    9634906440           08:12 AM, 24th Feb                   Prince                   Kindly allow us a moment to check.           08:14 AM, 24th Feb                     Sailing Horse                    K           08:14 AM, 24th Feb                     Sailing Horse   
                  ?           08:15 AM, 24th Feb                     Sailing Horse                    What happened           08:17 AM, 24th Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           08:18 AM, 24th Feb                     Sailing Horse                    Please canxel that order           08:18 AM, 24th Feb                     Sailing Horse                    How wil i get refund           08:19 AM, 24th Feb                     Sailing Horse                    Its been 14 days           08:19 AM, 24th Feb                     Sailing Horse                    I dont want it           08:20 AM, 24th Feb                   Prince                   For the same we have escalated this issue to our relevant team and will get back to you on email asap.           08:20 AM, 24th Feb                     Sail
 ing Horse                    I am get such rey since 2  days           08:20 AM, 24th Feb                     Sailing Horse                    I dont need it           08:20 AM, 24th Feb                   Prince                   We sincerely apologize for the inconvenience caused. Please be assured we have escalated your concern to cancel your order and will get back to you on email           08:22 AM, 24th Feb                     Sailing Horse                    I am listing to this since 5 days           08:24 AM, 24th Feb                     Sailing Horse                    Wery bad service           08:24 AM, 24th Feb                     Sailing Horse                    I was not expecting  this from brand like max           08:24 AM, 24th Feb                   Prince                   This is surely not the experience we offer to our customer when they shop with us.           08:24 AM, 24th Feb                     Sailing Horse                    Why wt me?           0
 8:25 AM, 24th Feb                     Sailing Horse                    How wil i get refund           08:25 AM, 24th Feb                   Prince                   As we can see your order is in return in transit. Once the refund will initiated the amount you have paid online will be refunded back to your original payment method.           08:26 AM, 24th Feb                   Prince                   That's why we have escalated this issue to our relevant team to speed up your return process.           08:27 AM, 24th Feb                     Sailing Horse                    How wil i get upsatenthat amount is refunded           08:27 AM, 24th Feb                     Sailing Horse                    Update           08:27 AM, 24th Feb                   Prince                   As informed we'll get back to you on this email ([email-masked]).           08:28 AM, 24th Feb                     Sailing Horse                    No 1 is getg back           08:28 AM, 24th Feb  
                    Sailing Horse                    I keep waiting           08:29 AM, 24th Feb                   Prince                   Pleased assured you'll not face this issue again.           08:29 AM, 24th Feb                     Sailing Horse                    Please send me mail that order is canceled           08:30 AM, 24th Feb                   Prince                   Yes, of course. Will get back to you on email.           08:32 AM, 24th Feb                     Sailing Horse                    Plz send now           08:32 AM, 24th Feb                   Prince                   Right now it is not possible for me but be assured will get back to you within 24 hours.           08:33 AM, 24th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           08:36 AM, 24th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel fre
 e to get in touch with us in case of any unanswered query.           08:38 AM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2147180