Subject: Ticket Assigned - Conversation with batoul / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 04:36:30 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with batoul / escalation batoul                    Bot:  Hi again! Bot:  Please enter your name Customer:  good morning,i have an order that has been returned to warehouse on the 19th  but i did not get a refund until now Bot:  Please enter your name Customer:  batoul Bot:  Hi Batoul ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered use
 r, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:27 AM, 24th Feb                     batoul                    The order is still showing processing until now           08:28 AM, 24th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           08:28 AM, 24th Feb                   Prince   
                 Please do let us know your order number?           08:28 AM, 24th Feb                     batoul                    9634767618           08:29 AM, 24th Feb                   Prince                   Kindly allow me a moment to check.           08:30 AM, 24th Feb                     batoul                    Okay           08:30 AM, 24th Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           08:33 AM, 24th Feb                     batoul                    Okay           08:34 AM, 24th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:35 AM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2147178