Subject: Ticket Assigned - Conversation with zahabiya kagdi / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 03:58:40 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zahabiya kagdi / escalation zahabiya kagdi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zahabiya kagdi Bot:  Hi Zahabiya Kagdi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8236967164 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96555203742 Bot:  Please wait while we transfer you to an agent Customer:  When will I receive my order it has been 3 days Agent:  Hi, Thank you for contacting us. My name is krishan. Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  Please stay on hold while I retrieve the information. Agent:  we are going to escalate your concern to our team and once we will get any information we will update you on same time. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Zahabiya Kagdi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8236967164 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammed,i will be happy to assist you? Customer:  Hey Customer:  It has been 3 days I haven’t received my order Customer:  I went to the store today nd I want it urgently by tomorrow Customer:  Can you pls look into it and let me know if I can have it by tomorrow or else i have to cancel it Customer:  Are u there???? Agent:  we request you to provide us sometime to ckeck your order. Customer:  This is what I hVe been hearing since yesterday but there has been no response Agent:  we are working in your case please provide us more time. Customer:  /startOver Customer:  Pls have it delivered by tomorrow morning or by 3-4 pm Agent:  we are working in your case please provide us more time. Agent:  Is there anything else may I assist you? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Zahabiya Kagdi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8236967164 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:42 AM, 24th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           07:43 AM, 24th Feb                     zahabiya kagdi                    I want my order urgently by today before 3-4 pm           07:43 AM, 24th Feb                     zahabiya kagdi                    It has already been 4 days nd I haven’t received it           07:43 AM, 24th Feb                   Prince                   Please do let us know your order number?           07:44 AM, 24th Feb                     zahabiya kagdi                    8236967164           07:44 AM, 24th Feb                   Prince                   Kindly allow us a moment to check.           07:45 AM, 24th Feb                     zahabiya kagdi                    Ok           07:45 AM, 24th Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           07:47 AM, 24th Feb                     zahabiya kagdi                    Text me on this email- [email-masked]           07:48 AM, 24th Feb                   Prince                   Thank for providing us the email address. We'll get back to you asap.           07:56 AM, 24th Feb                   Prince                   is there anything else i can help you with?           07:57 AM, 24th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:58 AM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2147145