Subject: Ticket Assigned - Conversation with sherly furio / Shukran
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 03:34:01 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sherly furio / Shukran sherly furio                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  sherly furio Bot:  Hi Sherly Furio ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9636700390 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553584003            07:20 AM, 24th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           07:20 AM, 24th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           07:22 AM, 24th Feb                     sherly furio                    I have my order delivered but the shukran points I supposed to received haven’t accredited yet on my Shukran Account           07:22 AM, 24th Feb                   Prince                   Please do let us know the order number.           07:23 AM, 24th Feb                     sherly furio                    Hello?           07:24 AM, 24th Feb                   Prince                   Please do let us know the order number?           07:25 AM, 24th Feb                     sherly furio                    9636700390           07:25 AM, 24th Feb                   Prince                   Kindly allow us a moment to check.           07:25 AM, 24th Feb                     sherly furio                    okay           07:26 AM, 24th Feb                   Prince                   We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase.   Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           07:28 AM, 24th Feb                     sherly furio                    yes but why it is not showing on my Shukran Accounts?           07:29 AM, 24th Feb                   Prince                   Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           07:30 AM, 24th Feb                     sherly furio                    Okay then after 14 days and It will not appear what should I do?           07:31 AM, 24th Feb                   Prince                   Please be assured your Shukran points already been credited from our side. If you'll not get the Shukran points after 14 days then kindly get back to us so, that we can help you.           07:32 AM, 24th Feb                     sherly furio                    okay thanks           07:33 AM, 24th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:33 AM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2147132