Subject: New Reply Received - My Account
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 11:10:18 +0000 (UTC)

Hi Prince Malik,  The customer has responded to the ticket.  My Account  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dear</div>
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     I checked my browser Chrome and edge and cleared the cash and reset the browser</div>
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when I log in with my account ([email-masked]) it shows the screen also the android application </div>
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when I sign out the cart is shown but with no goods and i cannot complete the purchase</div>
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please advice </div>
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thanks</div>
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<img style="max-width: 100%; user-select: none" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NTI1NDg4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JqqhIV8bMrXPVTMdDTXwoZ510ADwIWHC0N1241BTAig"><br>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, February 18, 2021 6:04 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2101576] - My Account
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<div dir="ltr">Hi Mohamed,<br>
<br>
Thank you for reaching out to us and giving us the opportunity to serve you.<br>
 <br>
We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br>
<br>
If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>
1. Screenshot Of The Issue(If Possible)<br>
2. App Version/Browser Version<br>
3. Android/iOS Version or Browser name<br>
4. Registered email address<br>
5. Country of access<br>
<br>
We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br>
 <br>
Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2101576