Subject: Ticket Assigned - Conversation with User / Return
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 08:24:42 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User / Return User                    Hi           11:53 AM, 23rd Feb                     User                    I have received my order toda           11:53 AM, 23rd Feb                     User                    Today*           11:53 AM, 23rd Feb                     User                    And i want to return it           11:53 AM, 23rd Feb                     User                    But i am not getting the option in the app to return it, v           11:53 AM, 23rd Feb                     User                    Can you please help me with it           11:53 AM, 23rd Feb                     User                    Thanks           11:53 AM, 23rd Feb                     User                    Order number 4537380298           11:54 AM, 23rd Feb                     User                    ??           11:57 AM, 23rd Feb                   Prince
                    Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:58 AM, 23rd Feb                     User                    Hi prince           11:58 AM, 23rd Feb                     User                    My order number is4537380298           11:58 AM, 23rd Feb                   Prince                   Kindly allow us a moment to check.           11:58 AM, 23rd Feb                     User                    I want to return this item           11:58 AM, 23rd Feb                     User                    Sure           11:59 AM, 23rd Feb                     User                    ??           12:03 PM, 23rd Feb                   Prince                   We apologize for the inconvenience caused.  We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return opt
 ion.  As per the policy, (Set of 3 - Textured Tights with Elasticised Waistband) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           12:05 PM, 23rd Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           12:07 PM, 23rd Feb                     User                    May i know why it can not be returned?           12:11 PM, 23rd Feb                     User                    Its still packed, i hve not even tried it because its the wrong size           12:12 PM, 23rd Feb                     User                    Its mentioned 6 to 9 months           12:12 PM, 23rd Feb                     User                    Whereas i want 4 to 5 years           12:12 PM, 23rd Feb                     User                    When i checked its size guide it was mentioned that if i am not sure about the size i can return it           12:14 PM, 23
 rd Feb                     User                    Nowhere was it mentioned that we can not return it           12:14 PM, 23rd Feb                     User                    I am a regular customer t max and centerpoint           12:14 PM, 23rd Feb                     User                    Never have i faced any such issue before           12:14 PM, 23rd Feb                     User                    Please look into it           12:14 PM, 23rd Feb                     User                    Thanks           12:14 PM, 23rd Feb                     User                    ??           12:18 PM, 23rd Feb                   Prince                   We have already created a return request.  Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP0223210002704.           12:18 PM, 23rd Feb                     User                    Okay, thankyou so much           12:20 PM, 23rd Feb                   Prince                   Is ther
 e anything else i can help you with today?           12:20 PM, 23rd Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:24 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2143274