Subject: Ticket Assigned - Conversation with tuqa / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 08:15:26 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tuqa / escalation tuqa                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  i returned an item that was received by you on 10 feb Bot:  Please enter your name Customer:  since 11 days i returned the item Bot:  Please enter your name Customer:  tuqa Bot:  Hi Tuqa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credi
 t in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097333499935 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Fatma,i will be happy to help you. Customer:  I returned an item that was received by you on 10 feb Customer:  11 days since i submited the item Agent:  Could you please share your orde
 r number so that I can assist you further? Customer:  And still I do not have my refund Customer:  IMAGE Customer:  The item was baby buggy Agent:  Could you please allow me 2 minutes to check your order details? Customer:  And the rear wheels do not fit well in the main body of buggy Customer:  Ok Agent:  i can see that the order has been delivered to the warehouse on 21 Feb,2021 Agent:  and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund. Agent:  Is there anything else i can help you with? Customer:  Ok Customer:  Thank u Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your questio
 n. Bot:  Hi Tuqa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Cen
 tre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:51 AM, 23rd Feb                     tuqa                             11:53 AM, 23rd Feb                     tuqa                    I returned an item that was received by you on 10 feb           11:53 AM, 23rd Feb                     tuqa                    And still i do not have the refund           11:53 AM, 23rd Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:54 AM, 23rd Feb                     tuqa                    I returned baby buggy since 12 days           11:55 AM, 23rd Feb                     tuqa                    And still i do not have the refund           11:56 AM, 23rd Feb                     tuqa                    I contant some one before 2 daysand they said it would take 2 days           11:57 AM, 23rd Feb                   Pr
 ince                   please do let us know your order number?           11:58 AM, 23rd Feb                     tuqa                             11:58 AM, 23rd Feb                   Prince                   Kindly allow us a moment to check.           12:00 PM, 23rd Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           12:02 PM, 23rd Feb                     tuqa                    Ok when u think i will recieve the refund           12:03 PM, 23rd Feb                     tuqa                    Please           12:04 PM, 23rd Feb                     tuqa                    2 weeks since i returned the item           12:05 PM, 23rd Feb                     tuqa                    In the return policy in center Point they said it will take only one week           12:06 PM, 23rd Feb                   Prince
                    We apologize for the inconvenience, pleased be assured we have escalated this issue to our relevant team and will get back to you asap on email.           12:07 PM, 23rd Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:14 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2143220