Subject: Ticket Assigned - Conversation with sohail / escalation create return
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 07:35:53 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sohail / escalation create return sohail                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sohail Bot:  Hi Sohail ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0583436895            10:45 AM, 23rd Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:46 AM, 23rd Feb                     sohail                    Hi prince           10:46 AM, 23rd Feb                     sohail                    I want to return items in my order           10:46 AM, 23rd Feb                     sohail                    I am trying from last 4 days           10:47 AM, 23rd Feb                     sohail                    Yesterday talked to agent fatma she said i am gonna make a return receipt           10:47 AM, 23rd Feb                     sohail                    But she didn't           10:47 AM, 23rd Feb                     sohail                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/34f53600a071b6e7bd606b21944773e1daed352c/f59095f74e0b671ded93928ad5d10ace6251338c/888c78e64411cb607b4d844322fafc6a4990c5f2           10:48 AM, 23rd Feb                     sohail                    Please create a return receipt for these items           10:48 AM, 23rd Feb                   Prince                   Please do let us know your order number?           10:51 AM, 23rd Feb                     sohail                    Its on the file name i sent to you           10:51 AM, 23rd Feb                     sohail                    Word file           10:51 AM, 23rd Feb                     sohail                    6272           10:52 AM, 23rd Feb                     sohail                    6272803363           10:52 AM, 23rd Feb                   Prince                   kindly allow us a moment to check.           10:53 AM, 23rd Feb                     sohail                    Ok           10:53 AM, 23rd Feb                   Prince                   Kindly confirm us is this the item (Maxi Dress with Crossed Strap and Slit Detail) for which you requested to make a return request.           10:56 AM, 23rd Feb                     sohail                    Cancel this           10:57 AM, 23rd Feb                     sohail                    And i have to return 23 items           10:57 AM, 23rd Feb                     sohail                    Yesterday on of your agent fatma mistakenly created a request of only one item           10:58 AM, 23rd Feb                     sohail                    I need all in the word file to be returned           10:58 AM, 23rd Feb                     sohail                    Are you getting my point sir?           10:59 AM, 23rd Feb                   Prince                   Do you want me to cancel this return request?           11:00 AM, 23rd Feb                     sohail                    Yes           11:00 AM, 23rd Feb                     sohail                    Cancel this           11:00 AM, 23rd Feb                     sohail                    Make new one           11:00 AM, 23rd Feb                     sohail                    Kindly include all the items that are in the word file in the new request           11:01 AM, 23rd Feb                   Prince                   Please allow us a moment to check.           11:03 AM, 23rd Feb                     sohail                    Ok           11:03 AM, 23rd Feb                   Prince                   Kindly confirm us the name of items which you don't want return?           11:04 AM, 23rd Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:07 AM, 23rd Feb                     sohail                    Yes           11:08 AM, 23rd Feb                     sohail                    You asked me to wait           11:08 AM, 23rd Feb                   Prince                   Kindly confirm us the name of items which you don't want return?           11:08 AM, 23rd Feb                   Prince                   As i'm not able to open your shared link.           11:08 AM, 23rd Feb                     sohail                    One min           11:08 AM, 23rd Feb                     sohail                    There are 5 items i dont want to return           11:10 AM, 23rd Feb                     sohail                    6 items           11:11 AM, 23rd Feb                     sohail                    3 boy shirts one black short           11:12 AM, 23rd Feb                   Prince                   Please do let us know the proper items name which you don't want to return?           11:13 AM, 23rd Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:14 AM, 23rd Feb                     sohail                             11:15 AM, 23rd Feb                     sohail                             11:15 AM, 23rd Feb                     sohail                             11:15 AM, 23rd Feb                     sohail                    These 6           11:15 AM, 23rd Feb                     sohail                    I don't want to return           11:15 AM, 23rd Feb                     sohail                             11:16 AM, 23rd Feb                     sohail                             11:16 AM, 23rd Feb                     sohail                             11:16 AM, 23rd Feb                     sohail                    Are we connected           11:18 AM, 23rd Feb                   Prince                   Kindly allow us a moment to check.           11:19 AM, 23rd Feb                     sohail                    Ok           11:20 AM, 23rd Feb                   Prince                   We apologize it's taking longer than usual.           11:24 AM, 23rd Feb                     sohail                    I am waiting           11:25 AM, 23rd Feb                   Prince                   We need some time to create the return request for these items and will get back to you on email ([email-masked]).           11:30 AM, 23rd Feb                     sohail                    One min           11:31 AM, 23rd Feb                     sohail                    Your agent fatma said the same yesterday           11:31 AM, 23rd Feb                     sohail                    But didn't make any receipt           11:31 AM, 23rd Feb                     sohail                    I have spent 40 mins here           11:31 AM, 23rd Feb                     sohail                    Daily i am spending hour and its being wasted           11:32 AM, 23rd Feb                   Prince                   We sincerely apologize for any inconvenience caused. Please be assured after making the return request we'll get back to on email.           11:34 AM, 23rd Feb                     sohail                    Okay i am waiting for your response           11:35 AM, 23rd Feb                     sohail                    Thanks           11:35 AM, 23rd Feb                     sohail                    Prince           11:35 AM, 23rd Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:35 AM, 23rd Feb                     sohail                    Thanks           11:35 AM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2143037