Subject: Ticket Assigned - Conversation with mohamed nizam / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 07:33:09 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed nizam / escalation mohamed nizam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  mohamed nizam Bot:  Hi Mohamed Nizam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9631902816 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please
  enter your number Customer:  0503766036            11:16 AM, 23rd Feb                   Prince                   Prince Malik P Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:16 AM, 23rd Feb                   Prince                    Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:17 AM, 23rd Feb                     mohamed nizam                    Hi           11:17 AM, 23rd Feb                     mohamed nizam                    I was order placed on jan 29           11:17 AM, 23rd Feb                     mohamed nizam                    Until now not yet deliver           11:17 AM, 23rd Feb                   Prince                   Please do let us know your order number?           11:17 AM, 23rd Feb                     mohamed nizam                    9631902816           11:18 AM, 23rd Feb                     mohamed nizam                    Helo           11:19 AM, 23rd Feb                  
    mohamed nizam                    Still no answer           11:20 AM, 23rd Feb                   Prince                   Kindly allow us a moment to retrieve your information.           11:20 AM, 23rd Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           11:22 AM, 23rd Feb                     mohamed nizam                    How days telling same story like this?           11:23 AM, 23rd Feb                     mohamed nizam                    Everyday telling same           11:23 AM, 23rd Feb                     mohamed nizam                    Until now no proper answer           11:24 AM, 23rd Feb                     mohamed nizam                    Which team           11:24 AM, 23rd Feb                     mohamed nizam                    Is this order local only not outside te country right?       
     11:24 AM, 23rd Feb                   Prince                   We do understand your frustration regarding the same and rest assured we escalated this issue to our relevant team. We'll get back to you asap on email.           11:29 AM, 23rd Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:32 AM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2143021