Subject: Ticket Assigned - Conversation with mona / Shukran escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 06:55:36 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mona / Shukran escalation mona                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mona Bot:  Hi Mona ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565524728            10:20 AM, 23rd Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:21 AM, 23rd Feb                     mona                    Hello .. Muy shukran point doesn’t not apper at check out during payment .. what is the problem and how can i solve ??           10:22 AM, 23rd Feb                     mona                    I tried to unista the app then fux it again but still not working           10:23 AM, 23rd Feb                     mona                    Uninstal- fix           10:23 AM, 23rd Feb                   Prince                   We sincerely apologize for the inconvenience caused.           10:25 AM, 23rd Feb                   Prince                   Please do let us know your registered email id?           10:25 AM, 23rd Feb                     mona                    [email-masked]           10:26 AM, 23rd Feb                   Prince                   Kindly allow us a moment to check.           10:29 AM, 23rd Feb                     mona                    Of course           10:30 AM, 23rd Feb                   Prince                   We apologize as it's taking longer than usual.           10:33 AM, 23rd Feb                     mona                    No problem .. i am waiting hoping to solve my problem           10:34 AM, 23rd Feb                   Prince                   We sincerely apologize for the inconvenience however, have escalated this issue to our relevant team and will get back to you on email ([email-masked]).           10:40 AM, 23rd Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:46 AM, 23rd Feb                     mona                    Hi .. are you still here ?           10:47 AM, 23rd Feb                   Prince                   Yes, of course           10:48 AM, 23rd Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:50 AM, 23rd Feb                     mona                    I am here           10:50 AM, 23rd Feb                   Prince                   We sincerely apologize for the inconvenience however, have escalated this issue to our relevant team and will get back to you on email ([email-masked]).           10:50 AM, 23rd Feb                     mona                    Did you solve my problem           10:50 AM, 23rd Feb                   Prince                   We have escalated this issue to our relevant team and will get back to you asap on email.           10:51 AM, 23rd Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:54 AM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2142833