Subject: Ticket Assigned - Conversation with hi / Shukran
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 06:48:58 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi / Shukran hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer ma
 y take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531398645            10:24 AM, 23rd Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:24 AM, 23rd Feb                     hi                    Amer here           10:25 AM, 23rd Feb                     hi                    I have returned shoe yesterday evening, I nee
 d to change the size. If the shukran points redeemed then I ll buy a shoe           10:26 AM, 23rd Feb                     hi                    Please expedite           10:26 AM, 23rd Feb                     hi                    R u with me           10:28 AM, 23rd Feb                   Prince                   Please do let us know your order number?           10:29 AM, 23rd Feb                     hi                    6275238731           10:30 AM, 23rd Feb                   Prince                   Kindly allow us a moment to check.           10:33 AM, 23rd Feb                     hi                    Any update           10:36 AM, 23rd Feb                   Prince                   Your product will take 2-3 business days to reach our warehouse.   It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payme
 nt method within 7 - 14 working days.           10:37 AM, 23rd Feb                     hi                    I am asking about my shukran points not my money refund           10:38 AM, 23rd Feb                   Prince                   We would like to inform you that your redeemed Shukran points value 742 (SAR 37.10)  will get back to your my credit wallet once the return process done.           10:42 AM, 23rd Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:46 AM, 23rd Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:48 AM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2142803