Subject: Ticket Assigned - Conversation with hi / return create
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 06:38:07 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi / return create hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333685755 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Prince. How may I help you? Customer:  Hi ..ordered few items using shukran gift card Customer:  Now i am unable to return Agent:  Please do let us know your order number? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:59 AM, 23rd Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:59 AM, 23rd Feb                     hi                    Ordered few items using shukran gift card           10:00 AM, 23rd Feb                     hi                    Unable to return online           10:00 AM, 23rd Feb                   Prince                   Please do let us know your order number?           10:00 AM, 23rd Feb                     hi                    7437198521           10:00 AM, 23rd Feb                   Prince                   Kindly allow us a moment to retrieve your information.           10:02 AM, 23rd Feb                     hi                    Ok           10:02 AM, 23rd Feb                   Prince                   Please do let us know the items name which you would like to return so, that we can create the return request on your behalf.           10:06 AM, 23rd Feb                     hi                    1. Jeans           10:07 AM, 23rd Feb                     hi                    All items except tshirt primer and eye pencil           10:08 AM, 23rd Feb                     hi                             10:10 AM, 23rd Feb                   Prince                   Kindly provide us the proper items name which you would like to return?           10:10 AM, 23rd Feb                     hi                    Sent the attachment           10:10 AM, 23rd Feb                   Prince                   Confirm us these are the 4 items which you want to return?           10:11 AM, 23rd Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:16 AM, 23rd Feb                   Prince                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:18 AM, 23rd Feb                     hi                    No           10:18 AM, 23rd Feb                     hi                    Will send u list again           10:18 AM, 23rd Feb                   Prince                   Kindly just let me the proper items name which you would like to return so, that i can create the return request.           10:19 AM, 23rd Feb                     hi                             10:20 AM, 23rd Feb                     hi                    These 3 items           10:21 AM, 23rd Feb                   Prince                   Kindly allow us a moment to create the return request.           10:21 AM, 23rd Feb                     hi                    Ok           10:23 AM, 23rd Feb                   Prince                   we have created the return on your behalf for these 3 items.           10:30 AM, 23rd Feb                   Prince                   Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # 45448156434.           10:31 AM, 23rd Feb                     hi                    Thank u sooo much           10:33 AM, 23rd Feb                   Prince                   Is there anything else i can help you with today?           10:35 AM, 23rd Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:37 AM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2142774