Subject: New Reply Received - Conversation with Pedalling Telephone / escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 11:43:18 +0000 (UTC)

Hi Prince Malik,  The customer has responded to the ticket.  Conversation with Pedalling Telephone / escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Our team has been informed to return the shipment. </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'></span></b></div>
<div><b> </b></div>
<div></div>
<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Best Regards
</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> KSA
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> Riyadh</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel: +966 920027447
</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>aramex.com</span><span style="font-size:9.0pt;color:#1F497D"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:9.0pt;font-family:SimSun;color:#1F497D"><img width="140" height="54" style="width:1.4583in;height:.5625in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NDUyMDA5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aVw2M6yEEZFKrFK1hFLUm_iN-U8XUumZ5M-Fc97k_6I" alt="cid:[email-masked]"></span><span style="font-size:9.0pt;color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="margin-left:.5in">
<a href="http://www.twitter.com/aramex" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NDUyMDA5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rIPqQ9GjqYNKiwgKhQuWQAQmeLKo3am4K968Mcecjms" alt="cid:[email-masked]"></span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> 
</span><a href="http://www.facebook.com/aramex" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NDUyMDA5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.etcwfg1IKgFK3eAgM8Y-zdWfhuSDLFr9RdHKRBmHNow" alt="cid:[email-masked]"></span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>  </span><a href="http://www.linkedin.com/companies/11516" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NDUyMDA5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wEf1sW3VcQ3rZoAwA2ogm5BvSiD1SQp40bHrpE08Em4" alt="cid:[email-masked]"></span></a><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#000099'></span></u>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="margin-left:.5in"><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#6AA84F'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don</span><span style="font-size:8.0pt;font-family:SimSun;color:#8AB131">’</span><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>t
 print this email unless necessary.</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:black;mso-fareast-language:ZH-CN"></span></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Fatima Mohamed <br>
<b>Sent:</b> Saturday, February 20, 2021 12:48 PM<br>
<b>To:</b> Splash &lt;[email-masked]&gt;; ALL BAH CRM - Cluster &lt;[email-masked]&gt;; Abdulrahman Mohamad (SA) &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; [email-masked]<br>
<b>Subject:</b> RE: [#2128108] - Conversation with Pedalling Telephone / escalation</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Adding <a id="OWAAM0F17CA4EFAE74ABBA471C4A59BE73E44" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abdulrahman Mohamad (SA)</span></a>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'></span></b></div>
<div><b> </b></div>
<div></div>
<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks &amp; Best Regards</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Fatima Mohamed</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT executive
</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> </span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'>Aramex Bahrain W.L.L</span><span style='font-size:12.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>– Manama, Bahrain</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#1F497D"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:blue">[email-masked]</span></a></span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none">
<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel +973 17330434
</span><span style="color:#1F497D"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:red'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:red'></span></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, February 20, 2021 12:31 PM<br>
<b>To:</b> ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Subject:</b> Fwd: [#2128108] - Conversation with Pedalling Telephone / escalation</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
<br>
Problem Statement: Refund Not Processed<br>
Order Date : Feb 10, 2021<br>
Order ID: 7434597944<br>
Tracking ID: 45447700093<br>
RMA: 1000525770<br>
Assistance Required: Need refund for customer.<br>
Issue Description: Return request was made on 13 Feb, 2021, However as per aramex website the order is with the shipper on 15 Feb, 2021. Kindly deliver the return items to the WH so that they can process the refund.<br>
<br>
Regards,</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Prince</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2128108:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2128108