Subject: New Reply Received - Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 11:35:48 +0000 (UTC)

Hi Prince Malik,  The customer has responded to the ticket.  Product information  Ticket comment <div>Dear Centrepoint
</div>
<div>You apologized but to no avail.</div>
<div>Yet the same mistake was repeated</div>
<div>I ordered another shoe of the same brand that I had ordered earlier and the stores yet again delivered the wrong size</div>
<div>How hard is it for someone to read between a size 42 and a size 46 ???</div>
<div>Hope someone from your side calls up and explains the same to me</div>
<div>97228087<br>
<br>
<div dir="ltr">Jagroop Singh</div>
<div dir="ltr">
<br>
<blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 18 Feb 2021, at 07:14, Centrepoint &lt;[email-masked]&gt; wrote:<br>
<br>

</div>
<blockquote>
<div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Jagroop,<br>
<br>
Thank you for getting in touch with us.<br>
<br>
We sincerely apologize for the inconvenience caused.<br>
<br>
This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br>
<br>
Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.<br>
<br>
</div>
</div>
<div dir="ltr">
<div dir="ltr">We see that you want to exchange the shoe which you ordered from our website due to the sizing issue.<br>
<br>
As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.<br>
<br>
​For online, we would recommend that you first return these shoes and then order a new one with the desired size.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Also, kindly confirm us if you would like to exchange your shoe in store so, that we can cancel the online return request for the same.
<br>
<br>
We look forward to hearing from you.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Feel free to get in touch with us for further assistance.<br>
<br>
Your friends,<br>
The Support Team<br>
</div>
</div>
</div>

</div>
</div>
</blockquote>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2100078