Subject: Ticket Assigned - Conversation with Pedalling Telephone / escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 08:26:50 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pedalling Telephone / escalation Pedalling Telephone                    Good morning           12:06 PM, 20th Feb                     Pedalling Telephone                    I'd like to follow up my refund           12:06 PM, 20th Feb                     Pedalling Telephone                    I returned an item under order 7434597944           12:06 PM, 20th Feb                     Pedalling Telephone                    I havent got any update until now           12:07 PM, 20th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           12:09 PM, 20th Feb                   Prince                   Please allow us a moment to check.           12:09 PM, 20th Feb                     Pedalling Telephone                    I returned an item under order 7434597944  I havent got the refund 
 yet until now           12:10 PM, 20th Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           12:11 PM, 20th Feb                     Pedalling Telephone                    It's been a week now           12:12 PM, 20th Feb                     Pedalling Telephone                    And i am travelling soon           12:12 PM, 20th Feb                     Pedalling Telephone                    is it possible to go to the nearest store and have it settled there           12:12 PM, 20th Feb                   Prince                   This is surely not the experience we offer to our customer when they shop with us.           12:13 PM, 20th Feb                   Prince                   Please be assured as we have escalated this issue to our relevant team and will get back to you asap.           12:14 PM, 20th Fe
 b                     Pedalling Telephone                    Totally           12:14 PM, 20th Feb                     Pedalling Telephone                    I was happy I recieved my order day next day           12:14 PM, 20th Feb                     Pedalling Telephone                    But in terms of refund its taking long           12:15 PM, 20th Feb                     Pedalling Telephone                    I was looking forward to use them in my next shopping but there's no update at all           12:15 PM, 20th Feb                   Prince                   Kindly allow us some time to do the needful. We'll get back to you asap.           12:16 PM, 20th Feb                     Pedalling Telephone                    I'd like to get an update today as I am travelling on Monday           12:17 PM, 20th Feb                     Pedalling Telephone                    I have chosen some items and kept them in my basket and I'm afraid the sizes migh get sold           12:18 
 PM, 20th Feb                   Prince                   We can't promise you for today but we'll try our best to resolve this asap.           12:18 PM, 20th Feb                     Pedalling Telephone                    can someone pls call me in my number 38365566           12:18 PM, 20th Feb                     Pedalling Telephone                    Ill be offline           12:19 PM, 20th Feb                   Prince                   Please be assured we have forwarded this issue to our relevant team and we'll try our best to resolve  this on priority basis.           12:23 PM, 20th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:26 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2128108