Subject: Ticket Assigned - Conversation with Wriggly Cupcake / cancellation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 07:56:58 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Wriggly  Cupcake / cancellation Wriggly  Cupcake                    7435453482           11:17 AM, 20th Feb                     Wriggly  Cupcake                    Thats my order number... can u please  check if the item has returned  to your  warehouse           11:18 AM, 20th Feb                     Wriggly  Cupcake                    I would like to place another order           11:19 AM, 20th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:20 AM, 20th Feb                   Prince                   Kindly allow us a moment to check.           11:23 AM, 20th Feb                     Wriggly  Cupcake                    Ok           11:29 AM, 20th Feb                   Prince                   We would like to inform you that till now your order is not returned back to 
 warehouse.           11:36 AM, 20th Feb                     Wriggly  Cupcake                    Its been over a week           11:37 AM, 20th Feb                     Wriggly  Cupcake                    Is there any way to cancel the order           11:37 AM, 20th Feb                   Prince                   Right as your order is with the courier team so we're not able to cancel your order. We would request you to kindly place the new order till the time so, that we can deliver it in timely fashion.           11:43 AM, 20th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:46 AM, 20th Feb                     Wriggly  Cupcake                    But what if the first order also comes           11:48 AM, 20th Feb                   Prince                   Kindly confirm us if you still want this order so, that we can confirm with courier team that is it available to be deliver or not?           11:50 A
 M, 20th Feb                     Wriggly  Cupcake                    No please cancel it           11:52 AM, 20th Feb                     Wriggly  Cupcake                    I want to order new stuff           11:52 AM, 20th Feb                   Prince                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           11:53 AM, 20th Feb                   Prince                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:56 AM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2127963