Subject: Ticket Assigned - Conversation with Rolling Calculator / partial cancellation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 07:17:05 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rolling Calculator / partial cancellation Rolling Calculator                    Hi           10:36 AM, 20th Feb                     Rolling Calculator                    what is the issue with your toll free number           10:36 AM, 20th Feb                     Rolling Calculator                    trying to call since 10 min but it’s not working           10:37 AM, 20th Feb                     Rolling Calculator                    i have an issue with an order I haven’t collected it from the store but it’s showing collected           10:39 AM, 20th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:39 AM, 20th Feb                   Prince                   Please do let us know your order number?           10:40 AM, 20th Feb                     Rolling Calculator                    order number6270016842           10:40 AM, 20th Feb                     Rolling Calculator                    6270016842           10:40 AM, 20th Feb                   Prince                   Please allow me a moment to retrieve your information.           10:41 AM, 20th Feb                     Rolling Calculator                    Ok           10:41 AM, 20th Feb                   Prince                   As we can see that you have collected your order on 17 Feb, 2021.           10:43 AM, 20th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:45 AM, 20th Feb                     Rolling Calculator                    Yes           10:45 AM, 20th Feb                     Rolling Calculator                    But I haven’t collected it           10:46 AM, 20th Feb                     Rolling Calculator                    I didn’t want to collect that order           10:46 AM, 20th Feb                     Rolling Calculator                    this happened last year also with me           10:47 AM, 20th Feb                   Prince                   We sincerely apologize for any inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           10:48 AM, 20th Feb                     Rolling Calculator                    Call the branch they might had kept the order thinking i want it           10:49 AM, 20th Feb                     Rolling Calculator                    they did this last year but at that time they called and asked me if i want my order and i told them yes but when i went to the branch they told me they had retuRned the order even though it was showing collected and after one month they found out the manager kept that order aside and didn’t tell anyone           10:51 AM, 20th Feb                   Prince                   Please be assured we have escalated this issue to our relevant team and will get back to you on email.           10:54 AM, 20th Feb                     Rolling Calculator                    Ok           10:55 AM, 20th Feb                   Prince                   Is there anything else i can help you with?           10:55 AM, 20th Feb                     Rolling Calculator                    Yeah           10:56 AM, 20th Feb                     Rolling Calculator                    There is an order of mine I cancelled one item and you guys also cancelled one item           10:57 AM, 20th Feb                     Rolling Calculator                    i want to know the total price           10:57 AM, 20th Feb                     Rolling Calculator                    6275191784           10:58 AM, 20th Feb                   Prince                   Kindly allow us a moment to check?           11:01 AM, 20th Feb                     Rolling Calculator                    Yeah sure           11:02 AM, 20th Feb                   Prince                   we would like to inform you that you don't have to pay for the cancelled item at the time of delivery.           11:07 AM, 20th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:13 AM, 20th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:16 AM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2127742