Subject: Ticket Assigned - Conversation with User / Refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 06:57:29 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User / Refund User                    Hi           10:45 AM, 20th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:45 AM, 20th Feb                     User                    I just want to ask because before I order but 1 items they cansel but did not return my money           10:46 AM, 20th Feb                   Prince                   Please do let us know your order number?           10:47 AM, 20th Feb                     User                    9633615944           10:48 AM, 20th Feb                   Prince                   Kindly allow us a moment to check.           10:49 AM, 20th Feb                     User                    Sure           10:49 AM, 20th Feb                   Prince                   We truly apologize for the inconvenience however, please 
 understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  During quality check we found out that item ( Juniors Printed Round Neck Shirt and Full Length Pyjama Set) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items.   We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same item.           10:52 AM, 20th Feb                   Prince                   Also, we have already processed the refund for the cancelled item on 7 Feb, 2021.     ** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.           10:53 AM, 20th Feb                   Prince                   Hi, I'm
  not getting a response from you. Are we still connected?           10:55 AM, 20th Feb                   Prince                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:57 AM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2127664