Subject: Ticket Assigned - Conversation with User / wrong item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 06:43:58 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User / wrong item User                    Morning, i collected my order and 2 items were incorrect. 1 only color and the other color and design too.           10:16 AM, 20th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:16 AM, 20th Feb                   Prince                   We sincerely apologise for the inconvenience caused to you.  This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.  Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.  We would also request you to provide us some snapshots of the wrong items you have received along with the items name.           10:17 AM, 20th Feb                     User                             10:17 AM, 20th Feb                     User                             10:18 AM, 20th Feb                     User                    What is the processes of receiving the right ones?           10:19 AM, 20th Feb                   Prince                   Please do let us know your order number along with the items name as the 1st pic is not so clear.           10:19 AM, 20th Feb                     User                    MOTHERCARE  Kit For Kids Foam Bath Positioner & Sponge  Color: Yellow  Size: 0-6 mths           10:20 AM, 20th Feb                     User                    MOTHERCARE  Giggles Textured Mittens with Cuffed Hem           10:21 AM, 20th Feb                   Prince                   Kindly let us know your order number?           10:21 AM, 20th Feb                     User                    7436079983           10:22 AM, 20th Feb                   Prince                   Please allow us a moment to retrieve your information.           10:22 AM, 20th Feb                     User                    sure           10:22 AM, 20th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           10:25 AM, 20th Feb                     User                    So i can go to the store and exchange the wrong items?           10:26 AM, 20th Feb                   Prince                   You can return online purchases through the below three channels:   ·You can contact our customer support team on (800-6927) to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Centrepoint) store across the (Bahrain).   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the (Bahrain).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:30 AM, 20th Feb                     User                    I want exchange items not refund           10:31 AM, 20th Feb                     User                    Not return also           10:32 AM, 20th Feb                   Prince                   We sincerely apologize but right now we don't have the exchange option available.           10:33 AM, 20th Feb                     User                    If i go to store will they exchange for me?           10:33 AM, 20th Feb                     User                    If i show them receipt           10:34 AM, 20th Feb                     User                    Because the options stated is not helpful or useful           10:34 AM, 20th Feb                     User                    I am pregnant and due soon, if i wait for the long process it will be useless           10:34 AM, 20th Feb                   Prince                   We're really sorry but we don't have the exchange available right now not in the store.           10:37 AM, 20th Feb                   Prince                   I can create the online return request on your behalf.           10:38 AM, 20th Feb                   Prince                   Kindly confirm us if you want us to create the online return request?           10:40 AM, 20th Feb                   Prince                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:43 AM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2127615