Subject: Ticket Assigned - Conversation with Galloping Plane/ escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 06:20:35 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Galloping  Plane/ escalation Galloping  Plane                    Hello           10:01 AM, 20th Feb                   Bot                   أهلا مرة أخرى!           10:01 AM, 20th Feb                     Galloping  Plane                    i would like to know status of my delivery           10:01 AM, 20th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:02 AM, 20th Feb                     Galloping  Plane                    9636017451 order           10:03 AM, 20th Feb                     Galloping  Plane                    When it will be delivered           10:03 AM, 20th Feb                     Galloping  Plane                    It’s delayed           10:03 AM, 20th Feb                   Prince                   We apologize for the inconvenience caused. Kindly allow us a moment to check.           10:03 AM, 20th Feb                     Galloping  Plane                    When I placed order it was written within 3 days. Order was placed on 16           10:05 AM, 20th Feb                   Prince                   As per the tracking information, we can see that our courier team tried to contacted you on +971556981566 but we didn't get any response from your side and We would like to inform you that your our courier team will make another two more attempts.  Also, you can now track it online at https://rb.gy/t4zw7m using tracking number FP021721002104.  Our courier partner will contact you to arrange a time for delivery.The order should be with you soon.           10:08 AM, 20th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:09 AM, 20th Feb                   Prince                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:12 AM, 20th Feb                     Galloping  Plane                    Yes           10:12 AM, 20th Feb                     Galloping  Plane                    How courier tried to contact me if I didn’t get any call?           10:12 AM, 20th Feb                     Galloping  Plane                    I might have stepped out of house since I am not 24/7 at home. But at least courier need to call me           10:13 AM, 20th Feb                   Prince                   We sincerely apologize for any inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           10:16 AM, 20th Feb                     Galloping  Plane                    Ok thanks           10:16 AM, 20th Feb                   Prince                   Is there anything else i can help you with?           10:17 AM, 20th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:20 AM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2127539