Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 08:44:58 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:28 PM, 19th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           12:29 PM, 19th Feb                     User                    Hi Prince           12:29 PM, 19th Feb                     User                    I just received my order           12:29 PM, 19th Feb                     User                    order number 7436514961           12:29 PM, 19th Feb                     User                    The ludo board is torn           12:30 PM, 19th Feb                   Prince                    We sincerely apologize for the inconvenience caused.  This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases.   Please be assured as we have
  forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.  We would also request you to provide us some snapshots of the damaged item you have received.           12:31 PM, 19th Feb                     User                    Sure will send you the picture now           12:31 PM, 19th Feb                     User                    Give me 1 min           12:32 PM, 19th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           12:34 PM, 19th Feb                     User                    Hi           12:35 PM, 19th Feb                     User                    Can u see the pic           12:35 PM, 19th Feb                     User                    ?           12:36 PM, 19th Feb                   Prince                   Kindly allow us a moment to retrieve your information.           12:37 PM, 19th Feb                     User 
                    Instead of refund can u just exchange with a new one           12:40 PM, 19th Feb                   Prince                   We have processed the refund of amount KWD 2.68 for the damaged item in your my credit wallet.           12:40 PM, 19th Feb                     User                    The delivery boy can take the defective one and give me a new one           12:40 PM, 19th Feb                     User                    Ok           12:41 PM, 19th Feb                     User                    So i can order again for a new one from my wallet?           12:41 PM, 19th Feb                   Prince                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           12:42 PM, 19th Feb                     User                    Ok         
   12:42 PM, 19th Feb                     User                    Full refund U have given me rite including the delivery charges           12:42 PM, 19th Feb                   Prince                   Yes, the amount is 2.68 KWD           12:43 PM, 19th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:44 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2124563