Subject: Ticket Assigned - Conversation with Galloping Fire/escalation
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 08:08:09 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Galloping  Fire/escalation Galloping  Fire                    Hello           11:48 AM, 19th Feb                   Bot                   أهلا مرة أخرى!           11:48 AM, 19th Feb                     Galloping  Fire                    I want to complain about my order           11:48 AM, 19th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:51 AM, 19th Feb                     Galloping  Fire                    I made order many days ago           11:51 AM, 19th Feb                     Galloping  Fire                    And I still didn't receive the msg to pik it up           11:52 AM, 19th Feb                     Galloping  Fire                    I complained many times as well           11:52 AM, 19th Feb                     Galloping  Fire                    But no response           11:52 AM, 19th Feb                     Galloping  Fire                    I want to either deliver it urgently or refund my money           11:52 AM, 19th Feb                     Galloping  Fire                    Thank you, we’ll notify you when your order  7433140193 for Juniors Bed Rail  -  Pink  is ready for collection from Centrepoint  Marina Mall.           11:53 AM, 19th Feb                     Galloping  Fire                    This is order number           11:53 AM, 19th Feb                   Prince                   Kindly allow us a moment to retrieve your informnation.           11:56 AM, 19th Feb                     Galloping  Fire                    Ok           11:56 AM, 19th Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           12:01 PM, 19th Feb                     Galloping  Fire                    They told me this several times           12:01 PM, 19th Feb                     Galloping  Fire                    But I didn't received any email           12:01 PM, 19th Feb                   Prince                   This is surely not the experience we offer to our customer when they shop with us.           12:04 PM, 19th Feb                   Prince                   Please be assured we'll get back to you asap.           12:04 PM, 19th Feb                     Galloping  Fire                    Ok           12:04 PM, 19th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:07 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2124458