Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 06:53:06 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:44 AM, 19th Feb                     User                    i would like to cancel SD001192694           10:45 AM, 19th Feb                     User                    This order           10:45 AM, 19th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:45 AM, 19th Feb                   Prince                   Please do let us know the order number?           10:46 AM, 19th Feb                     User                    Id like to cancel my order           10:46 AM, 19th Feb                     User                    SD001192694           10:46 AM, 19th Feb                   Prince                   Kindly provide us the order number as this is the tracking id.           10:47 AM, 19th Feb                     User          
           9636289627           10:48 AM, 19th Feb                   Prince                   Please allow us a moment to check.           10:50 AM, 19th Feb                   Prince                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           10:50 AM, 19th Feb                     User                    Ok thanks you           10:52 AM, 19th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:52 AM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2124279