Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 06:42:07 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:15 AM, 19th Feb                     User                    i made this order before and then you cancelled it and i made it yesterday and till now still placed should make it again           10:16 AM, 19th Feb                     User                             10:17 AM, 19th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:18 AM, 19th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:22 AM, 19th Feb                     User                    This order o want to know its status           10:24 AM, 19th Feb                     User                    Hi           10:26 AM, 19th Feb                   Prince                   Please allow us a moment to retrieve your information.           10:26 AM, 19th Feb                     User                    Ok           10:27 AM, 19th Feb                   Prince                   We see that you have placed your order on 18 Feb, 2021. We would like to inform that your order is ready to shipped and click and collect orders are usually delivered to the stores and are ready to pick-up within 2-3 working days.   You’ll receive an SMS and an email when your order is ready for collection.           10:30 AM, 19th Feb                     User                    But i made it before and for now reason you cancelled it           10:31 AM, 19th Feb                     User                    but i made with it another orders and all their status changed and become processing           10:31 AM, 19th Feb                     User                    why it the only still placed           10:31 AM, 19th Feb                     User                    may i order it again           10:32 AM, 19th Feb                   Prince                   Now, we have checked your order again.           10:39 AM, 19th Feb                   Prince                   Your order has now arrived at the store for collection, and is ready for pick-up.  We request you to visit the store and collect your order. You need to bring the following with you to collect your order:  1. Your confirmation email, the text message you receive 2. Identification. This should be either: - Valid National ID - Valid driver's license or passport featuring a current photograph  The order will wait there for 14 days from the time you received message from us informing you your order is ready for collection.           10:40 AM, 19th Feb                   Prince                   This is the order number (9636492329)           10:40 AM, 19th Feb                     User                    Thank you           10:41 AM, 19th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:41 AM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2124255