Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 08:41:17 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi I just received my order but with wrong size for the trousers           12:02 PM, 18th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           12:05 PM, 18th Feb                   Prince                   Please do let us know the order number?           12:08 PM, 18th Feb                     User                    2000979718           12:11 PM, 18th Feb                   Prince                   Kindly allow us a moment to check.           12:18 PM, 18th Feb                   Prince                   We sincerely apologise for the inconvenience caused to you.  This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.  Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.  We would also request you to provide us some snapshots of the wrong item you have received along with the item name.           12:21 PM, 18th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           12:23 PM, 18th Feb                     User                    Yes           12:25 PM, 18th Feb                     User                    How can I attach I photo??           12:26 PM, 18th Feb                   Prince                   With the help of attachment option.           12:29 PM, 18th Feb                     User                    I can't attach anything           12:30 PM, 18th Feb                   Prince                   Then kindly let us know the wrong item name?           12:31 PM, 18th Feb                     User                    Silk mid rise trousers wit pocket detail           12:32 PM, 18th Feb                     User                    Solid           12:33 PM, 18th Feb                   Prince                   Is this the item ( Solid Mid-Rise Cropped Trousers with Pocket Detail).           12:34 PM, 18th Feb                     User                    Yes           12:34 PM, 18th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           12:35 PM, 18th Feb                     User                    I need the one with correct size!!!!           12:36 PM, 18th Feb                   Prince                   We apologize for the inconvenience caused but right now we don't have the exchange option available. Kindly let us know so, that i can create the return request for the wrong item.           12:37 PM, 18th Feb                     User                    I need to return it from store           12:38 PM, 18th Feb                   Prince                   You can now drop off your return to any (Max) store across the (Egypt).   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the (Egypt).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           12:38 PM, 18th Feb                   Prince                   Is there anything else i can help you with?           12:39 PM, 18th Feb                   Prince                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:41 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2119960