Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 08:28:33 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:55 AM, 18th Feb                   Bot                   Hi again!           11:55 AM, 18th Feb                     User                    good afternoon           11:55 AM, 18th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:55 AM, 18th Feb                     User                    I would like to return an item           11:55 AM, 18th Feb                     User                    but that item is a bra           11:55 AM, 18th Feb                     User                    and I supposed it cannot be returned           11:55 AM, 18th Feb                     User                    but           11:56 AM, 18th Feb                     User                    I didn’t open the package it came in           11:56 AM, 18th Feb                     User                    the size does not match           11:56 AM, 18th Feb                     User                    only by looking           11:56 AM, 18th Feb                   Prince                   Please do let us know your order number so, that we can assist you better.           11:56 AM, 18th Feb                     User                    didn’t even try it on           11:56 AM, 18th Feb                     User                    LM9636250972           11:57 AM, 18th Feb                   Prince                   Kindly allow us a moment to check.           11:57 AM, 18th Feb                     User                    LM9636250972           11:59 AM, 18th Feb                   Prince                   Please let us know the item name?           11:59 AM, 18th Feb                     User                    Multishade - white SZAP 38D           12:00 PM, 18th Feb                     User                    is that what you’re asking about?           12:00 PM, 18th Feb                     User                    Hello....           12:03 PM, 18th Feb                     User                    Excuse me! Am I talking to myself or is there someone here ?           12:06 PM, 18th Feb                   Prince                   Kindly let me know the proper item name?           12:06 PM, 18th Feb                     User                    Lingerie           12:07 PM, 18th Feb                     User                    MULTISHADE-WHITE-SZAP-38D           12:07 PM, 18th Feb                     User                    that’s exactly how it’s written           12:08 PM, 18th Feb                   Prince                   Please me a moment to retrieve your information.           12:10 PM, 18th Feb                     User                    Okay           12:10 PM, 18th Feb                   Prince                   Kindly confirm us is this the item (Floral Print Padded Demi Bra with Lace Detail) which you would like to return.           12:14 PM, 18th Feb                     User                    Yes           12:15 PM, 18th Feb                   Prince                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.  As per the policy, products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           12:20 PM, 18th Feb                     User                    Even if it’s not open?           12:21 PM, 18th Feb                   Prince                   We sincerely apologize for the inconvenience caused.           12:23 PM, 18th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           12:25 PM, 18th Feb                   Prince                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:28 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2119878