Subject: Ticket Assigned - Conversation with User/escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 08:11:49 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User/escalation User                    Hi i have received a order i want to return some items           11:57 AM, 18th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:57 AM, 18th Feb                     User                    But in order history it showing (processing)           11:57 AM, 18th Feb                   Prince                   Please do let us know the order number.           11:58 AM, 18th Feb                     User                    I have to go back for that           11:58 AM, 18th Feb                     User                             11:59 AM, 18th Feb                     User                    This           12:00 PM, 18th Feb                   Prince                   Kindly allow us a moment to check.           12:00 PM, 18th Feb         
             User                    Ok           12:00 PM, 18th Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           12:05 PM, 18th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           12:08 PM, 18th Feb                     User                    Yes           12:08 PM, 18th Feb                     User                    Thanks for your response           12:08 PM, 18th Feb                     User                    I appreciate           12:08 PM, 18th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:10 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/hel
 pdesk/tickets/2119771