Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 07:19:30 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:02 AM, 18th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:03 AM, 18th Feb                     User                    6272543169           11:03 AM, 18th Feb                     User                    Could you please update the status of the order           11:03 AM, 18th Feb                     User                    Now it passed 6 working days           11:04 AM, 18th Feb                   Prince                   Please allow us a moment to check.           11:04 AM, 18th Feb                     User                    Ok           11:05 AM, 18th Feb                   Prince                   Kindly confirm us have you picked up your order already?           11:07 AM, 18th Feb                     User               
      No           11:07 AM, 18th Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           11:08 AM, 18th Feb                     User                    I m communicating with your team last 4 days no fruitful response, I made a complaint too no. 2105405           11:10 AM, 18th Feb                     User                    How can I believe ur team will contact me.           11:11 AM, 18th Feb                   Prince                   Please be assured we have forwarded it to our store team and will get back to you on email for the same.           11:11 AM, 18th Feb                     User                    I visited ur store too they said the order should reached them yesterday or day before yesterday but not yet reach to the store?           11:13 AM, 18th Feb                   Prince                   Th
 is is surely not the experience we offer to our customer when they shop with us.           11:14 AM, 18th Feb                   Prince                   Rest assured we'll get back to you to resolving this issue.           11:14 AM, 18th Feb                     User                    Yes sure, ur service is good in store, but not in online.           11:15 AM, 18th Feb                   Prince                   We do understand your frustration regarding the same. Kindly allow us some time to do the needful.           11:16 AM, 18th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:19 AM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2119483