Subject: Ticket Assigned - Conversation with User/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 07:09:41 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User/escalation User                    Hi.. I just wanted to enquire about an online order that was supposed to have been ready yesterday.. Could you please check the status of my order No 9635688237           11:03 AM, 18th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:03 AM, 18th Feb                   Prince                   Please allow us a moment to retrieve your information.           11:04 AM, 18th Feb                     User                    Ok..           11:04 AM, 18th Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           11:05 AM, 18th Feb                     User                    By
  when can I expect their reply?           11:06 AM, 18th Feb                   Prince                   We have escalated for the same to our store team and will get back to you on email.           11:07 AM, 18th Feb                     User                    Ok Prince.. Thank you           11:08 AM, 18th Feb                   Prince                   Is there anything else i can help you with?           11:08 AM, 18th Feb                     User                    No that's it.. Thank you for your reply           11:09 AM, 18th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:09 AM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2119424