Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 06:38:01 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello,  I want to change the size of some pieces           09:31 AM, 18th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:40 AM, 18th Feb                     User                    I want to change the size           09:42 AM, 18th Feb                   Prince                   Please do let us know the order number?           09:42 AM, 18th Feb                     User                    290139248216           09:43 AM, 18th Feb                   Prince                   Kindly provide us the correct order number?           09:43 AM, 18th Feb                     User                    7435543937           09:45 AM, 18th Feb                   Prince                   Please allow us a moment to check.           09:47 AM, 18th Feb         
             User                    OK           09:47 AM, 18th Feb                   Prince                   As i have checked this order number is not valid kidnly do let us know the correct one.           09:51 AM, 18th Feb                     User                    7435543934           09:52 AM, 18th Feb                     User                    Sorry for that           09:52 AM, 18th Feb                   Prince                   Kindly allow me a moment to retrieve your information.           09:54 AM, 18th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           09:55 AM, 18th Feb                     User                    So I order the pieces of  the same price and then I give the pieces I don't want to you ?           09:58 AM, 18th Feb                   Prince
                    Please do let us know the item name which you would like to return so, that we can create the return request on your behalf.           10:02 AM, 18th Feb                     User                    Paneled longline hoodie           10:04 AM, 18th Feb                     User                    The lion King Black t shirt           10:04 AM, 18th Feb                     User                    Looney tunes t shirt           10:04 AM, 18th Feb                   Prince                   Kindly allow us a moment to retrieve your information.           10:06 AM, 18th Feb                   Prince                   Please provide us the proper name of the items?           10:13 AM, 18th Feb                     User                    Looney Tunes Graphic Print T - shirt with Cap Sleeves           10:17 AM, 18th Feb                     User                    Panelled Longline Hoodie with Long sleeves and Kangaroo Pockets           10:18 AM, 18th Feb              
        User                    The Lion King Print Round Neak T-shirt with short sleeves           10:18 AM, 18th Feb                   Prince                   Please allow us a moment to create the return request.           10:20 AM, 18th Feb                   Prince                   We have created the return request for the above mentioned items.           10:27 AM, 18th Feb                   Prince                   Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP0218210002340.           10:27 AM, 18th Feb                     User                    Ok           10:28 AM, 18th Feb                   Prince                   Is there anything else i can help you with?           10:31 AM, 18th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:37 AM, 18th Feb                                          View conversation in Fresh
 chat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2119268