Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 10:42:11 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Salam,           01:58 PM, 17th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           01:59 PM, 17th Feb                     User                    Yah I cam to know my 3 paid order card marked cancelled why?           02:00 PM, 17th Feb                     User                    Orders           02:00 PM, 17th Feb                   Prince                   Please do let us know the order numbers?           02:01 PM, 17th Feb                     User                    6269518518, 6269168810, 6267893809           02:03 PM, 17th Feb                   Prince                   Please allow us some time to retrieve your information.           02:04 PM, 17th Feb                   Prince                   With reference to order 6269518518: this returne
 d back as you have not picked up.           02:09 PM, 17th Feb                     User                    But it's not fair in any mean as it was paid. I was out of city & u know the recent COVID issues & u supposed to call before do this I need my items as ordered           02:11 PM, 17th Feb                   Prince                   We sincerely apologize for any inconvenience caused. We have already processed the refund for the same. The amount you have paid online will be refunded back to your original payment method within 7-14 business days.           02:13 PM, 17th Feb                     User                    That's not the excuse           02:14 PM, 17th Feb                     User                    I just 1 refund today for O 6267893809 & that's shocked me & I am contacting u           02:14 PM, 17th Feb                     User                    Kindly hold the rest two orderrefund Or I can visit today to exit 15 & re-pay & would like to collect my orders  
          02:16 PM, 17th Feb                   Prince                   Please allow us a moment to check your other orders.           02:16 PM, 17th Feb                     User                    Just got 1 refund           02:16 PM, 17th Feb                   Prince                   We have already processed the refund for the order on 15 Feb, 2021.           02:17 PM, 17th Feb                   Prince                   ** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.           02:17 PM, 17th Feb                     User                    Fine that ever happened leave but I want my items & would like to re-pay           02:18 PM, 17th Feb                   Prince                   We have processed the refund for all three orders.           02:19 PM, 17th Feb                   Prince                   Please ** Noting that your card issuer requires 7-14 additional business days to process the refund as pe
 r the bank norms.           02:20 PM, 17th Feb                   Prince                   We would request you to please place the new order so that we can deliver it to the store in timely fashion.           02:21 PM, 17th Feb                     User                    Brother its really not fair without calling & as orders were paid how could you cancelled the orders & made refund on your on accord. I need my items kindly check & advise to bring back.           02:21 PM, 17th Feb                   Prince                   We sincerely apologize for the inconvenience,  your all orders were in store for 14 days waiting for you to pick-up but however you didn't pick-up that's all the order cancelled and refund processed for the same.           02:24 PM, 17th Feb                   Prince                   We would request you to kindly place a new order.           02:25 PM, 17th Feb                     User                    That's not fair in any Regard u should realize the
  the recent restrictions held my ministry & shouldn't cancel & refund the money in any situation until customer requested           02:26 PM, 17th Feb                     User                    As I told kindly check & if the orders lying in same outlet let me know & I will visit today & re-pay or in other situation I will see to file a complaint with CITC or related agencies.           02:28 PM, 17th Feb                   Prince                   We do understand your frustration regarding the same  and this is surely not the experience we offer to our customer when they shop with us.           02:29 PM, 17th Feb                   Prince                   As per the policy, our all order always be available for 14 days from the day you received confirmation email.           02:30 PM, 17th Feb                     User                    So pls. kindly do some needful to resolve the issue & I would really appreciate           02:31 PM, 17th Feb                   Prince      
              Once the items returned back to the warehouse after that we're unable to arrange it back.           02:31 PM, 17th Feb                     User                    The situation is different in these days u can't apply the same           02:31 PM, 17th Feb                   Prince                   Now, we request you to please place a new orders so, that we can deliver it on timely fashion.           02:32 PM, 17th Feb                     User                    I can't get the same items & same price           02:33 PM, 17th Feb                     User                    I need my same orders           02:33 PM, 17th Feb                   Prince                   As informed, we are really sorry but we are not able to arrange that back.           02:34 PM, 17th Feb                     User                    Fine u r not checking & taking time to consult the store about items still lying as same or not & just ignoring the request which is not fair           02
 :35 PM, 17th Feb                     User                    Kindly take ur time & update me otherwise I would have no option rather file a complaint           02:36 PM, 17th Feb                   Prince                   We sincerely apologize i have already checked from my end that's why informing you the same.           02:36 PM, 17th Feb                     User                    Then file I will file a complain that my paid orders are canceled without calling me.           02:38 PM, 17th Feb                   Prince                   We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           02:38 PM, 17th Feb                   Prince                   Is there anything else i can help you with?           02:38 PM, 17th Feb                     User                    What else I should say it really a very strange behavior I got from Centerpoint which I don't except specially in the current emergency situa
 tion.           02:40 PM, 17th Feb                     User                    Any how thanks for your valuable time & I am gonna to file a complain.           02:41 PM, 17th Feb                   Prince                   Please be assured we have escalated your issue to our relevant team and will get back to you asap.           02:41 PM, 17th Feb                     User                    Fine I am waiting to get early response & thanks           02:41 PM, 17th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:41 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2115307