Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 10:21:39 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi there I had placed an order           02:04 PM, 17th Feb                     User                    Everything done now I’m getting message not processed           02:06 PM, 17th Feb                     User                    Hjj           02:07 PM, 17th Feb                     User                    Sorry, Order 9636168074 was not processed           02:07 PM, 17th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           02:07 PM, 17th Feb                   Prince                   Please allow us a moment to check.           02:08 PM, 17th Feb                     User                    Hope you have read the message above           02:08 PM, 17th Feb                     User                    What is the issue  Order 9636168074 was not processed           02:09 PM, 17th Feb                     User                    The payment is made as well           02:09 PM, 17th Feb                   Prince                   Kindly allow us a moment to check.           02:10 PM, 17th Feb                   Prince                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9636168074) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9636168140).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           02:15 PM, 17th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           02:19 PM, 17th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:21 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2115166