Subject: Ticket Assigned - Conversation with Chanting Car
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 08:06:38 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chanting Car Chanting Car                    Yes that’s the sheet           11:32 AM, 17th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. I'm happy to help you?           11:33 AM, 17th Feb                     Chanting Car                    What should I do about it           11:33 AM, 17th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           11:34 AM, 17th Feb                     Chanting Car                    Okay sure           11:36 AM, 17th Feb                     Chanting Car                    id like to proceed with a return then           11:37 AM, 17th Feb                     Chanting Car                    ill get another one           11:37 AM, 17th Feb                   Prince                   You can return online purchases through the below three channels:   ·You can contact our customer support team on (800-22297467) to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Babyshop) store across the (UAE).   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store in the (UAE).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           11:39 AM, 17th Feb                   Prince                   Is there anything else i can help you with?           11:41 AM, 17th Feb                     Chanting Car                    I already went to the store for it. They asked me to contact customer service instead           11:41 AM, 17th Feb                     Chanting Car                    also because I can’t find the refund option on my app           11:42 AM, 17th Feb                     Chanting Car                    but I only collected it a week ago           11:42 AM, 17th Feb                     Chanting Car                    i went to the store the next day itself but they refused to do anything about it           11:42 AM, 17th Feb                   Prince                   We sincerely apologize for the inconvenience caused.           11:44 AM, 17th Feb                   Prince                   This is really unfortunate that you had received a incomplete item in your purchase with us. We understand that you are sceptical about your future purchases.  Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.           11:44 AM, 17th Feb                     Chanting Car                    No problem. If you can jsut help me here I’ll be really grateful           11:44 AM, 17th Feb                     Chanting Car                    thanks. I still do trust babyshop. I buy almost every week and I’ve never faced anything like this before           11:45 AM, 17th Feb                   Prince                   Please allow me a moment to do the needful.           11:48 AM, 17th Feb                   Prince                   We processed the refund for the missing item. The amount you have paid online will be refunded back to your original payment method within 7-14 business days.           11:52 AM, 17th Feb                     Chanting Car                    Thanks           11:52 AM, 17th Feb                   Prince                   Is there anything else i can help you with?           11:57 AM, 17th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:06 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2114282