Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 08:01:37 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:44 AM, 17th Feb                     User                    I need cancel my order           11:44 AM, 17th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. I'm happy to help you?           11:45 AM, 17th Feb                     User                    I need cancel my order           11:45 AM, 17th Feb                   Prince                   Please do let us know your order number.           11:45 AM, 17th Feb                     User                    9636008891           11:45 AM, 17th Feb                     User                    It's done           11:47 AM, 17th Feb                   Prince                   Kindly allow me a moment to check.           11:49 AM, 17th Feb                   Prince                   We're sorry to hear that you wish
  to cancel your order.  We can see the order has been placed on <16 Feb, 2021> with the order number  <9636008891>  As per the status, the order is already in transit and once the store is store in transit after that we're unable to cancel the order.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.           11:54 AM, 17th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:57 AM, 17th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:01 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2114254