Subject: Ticket Assigned - Conversation with Whirring Football
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 07:28:36 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Whirring Football Whirring Football                    Hi           10:26 AM, 17th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:27 AM, 17th Feb                     Whirring Football                    I recieved my order and there is one item not present,it is not first time to face zis issu wz baby shop online shopping?           10:30 AM, 17th Feb                     Whirring Football                    order number 9634777157           10:31 AM, 17th Feb                   Prince                   We sincerely apologize for the inconvenience caused.           10:35 AM, 17th Feb                   Prince                   Kindly allow me a moment to check.           10:35 AM, 17th Feb                     Whirring Football                    The lost item is shorts o
 f female pyjama set           10:37 AM, 17th Feb                     Whirring Football                    i hv received th top only           10:37 AM, 17th Feb                   Prince                   Please allow us a moment to retrieve your information.           10:40 AM, 17th Feb                     Whirring Football                    Ok           10:41 AM, 17th Feb                   Prince                   Kindly confirm us the proper item name?           10:45 AM, 17th Feb                     Whirring Football                    Can i send i photo           10:45 AM, 17th Feb                     Whirring Football                    A photo           10:46 AM, 17th Feb                   Prince                   Yes, of course.           10:49 AM, 17th Feb                     Whirring Football                             10:51 AM, 17th Feb                     Whirring Football                             10:52 AM, 17th Feb                   Prince                   
 Kindly allow a moment to check.           10:53 AM, 17th Feb                   Prince                   We sincerely apologize for the inconvenience caused.  This is really unfortunate that you had received a incomplete item in your purchase with us. We understand that you are sceptical about your future purchases.  Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.  We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           10:56 AM, 17th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:00 AM, 17th Feb                     Whirring Football                    Yes           11:00 AM, 17th Feb                     Whirring Football           
          connected           11:00 AM, 17th Feb                     Whirring Football                    so i want to understand some thing           11:01 AM, 17th Feb                     Whirring Football                    why you accepted the order if you dont have stock           11:01 AM, 17th Feb                     Whirring Football                    So what i shall do now           11:03 AM, 17th Feb                     Whirring Football                    ?!!           11:03 AM, 17th Feb                   Prince                   This is surely not the experience we offer to our customer when they shop with us.           11:03 AM, 17th Feb                   Prince                   Please allow us a moment.           11:03 AM, 17th Feb                     Whirring Football                    No this is the experience           11:03 AM, 17th Feb                     Whirring Football                    As this is not the first time           11:04 AM, 17th Feb     
                 Whirring Football                    It seem that it is our mistake that we shoping from center point           11:04 AM, 17th Feb                     Whirring Football                    No i need soultion you can not exchange and there is no stock for the item what is the require from my side ?!           11:06 AM, 17th Feb                     Whirring Football                    Really the worst experience i saw in dubai           11:07 AM, 17th Feb                   Prince                   We sincerely apologize, we processed the refund of amount AED 30.00 for the missing item. The amount you have paid online will be refunded back to your original payment method within 7-14 business days.           11:08 AM, 17th Feb                     Whirring Football                    Im not accepting the apologize           11:08 AM, 17th Feb                     Whirring Football                    it is really bad experice since i made the order bot schaduale for 
 order or options or any thing and now missing item           11:10 AM, 17th Feb                     Whirring Football                    This is the new location to take the half of the missing item           11:10 AM, 17th Feb                     Whirring Football                    Al furjan ,azizi montrell ,328           11:11 AM, 17th Feb                     Whirring Football                    And thanks for the worst experience ever           11:11 AM, 17th Feb                   Prince                   We processed the refund of amount AED 30.00 for the missing item. The amount you have paid online will be refunded back to your original payment method within 7-14 business days.           11:16 AM, 17th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:20 AM, 17th Feb                     Whirring Football                    Ok           11:22 AM, 17th Feb                     Whirring Football   
                  When you will send some one to collect this part?!           11:22 AM, 17th Feb                   Prince                   Keep that with you as a good gesture, there's no need to return it.           11:25 AM, 17th Feb                     Whirring Football                    Thanks           11:26 AM, 17th Feb                   Prince                   Is there anything else i can help you with?           11:26 AM, 17th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:28 AM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2114073