Subject: Ticket Assigned - Conversation with Whirring Cupcake
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 06:33:53 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Whirring Cupcake Whirring Cupcake                    Hi order number is           10:12 AM, 17th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. I'm happy to help you?           10:12 AM, 17th Feb                     Whirring Cupcake                    9635609897           10:12 AM, 17th Feb                     Whirring Cupcake                    Order number           10:13 AM, 17th Feb                     Whirring Cupcake                             10:13 AM, 17th Feb                     Whirring Cupcake                    Pls update me on how to do exhange policy because the items i bought is too big for me i want to change the size           10:15 AM, 17th Feb                   Prince                   Please allow us a moment to check.           10:16 AM, 17th Feb                     Whirring Cupcake                    Sure           10:18 AM, 17th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           10:21 AM, 17th Feb                   Prince                   You can return online purchases through the below three channels:   ·You can contact our customer support team on (800-775274) to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Splash) store across the (UAE).   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the (UAE).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:26 AM, 17th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:30 AM, 17th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:33 AM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2113775