Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 06:03:41 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           09:40 AM, 17th Feb                   Bot                   Hi again!           09:40 AM, 17th Feb                     User                    I received an iyem           09:40 AM, 17th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:40 AM, 17th Feb                     User                    I received an item with a wrong print, I want the print that I placed in the order           09:40 AM, 17th Feb                     User                    Now I raised a return request but I want to exchange and get the want I requested           09:41 AM, 17th Feb                   Prince                   We sincerely apologise for the inconvenience caused to you.  This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.  Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.  We would also request you to provide us some snapshots of the wrong item you have received along with the item name.           09:41 AM, 17th Feb                     User                    I can’t see exchange request           09:41 AM, 17th Feb                   Prince                   Please do let us know the order number?           09:42 AM, 17th Feb                     User                             09:42 AM, 17th Feb                     User                    The one I requested has the print milk on it           09:42 AM, 17th Feb                     User                    And milk bottles, not this one           09:42 AM, 17th Feb                     User                             09:44 AM, 17th Feb                     User                    Shall I proceed with the return request or it will be exchange through u           09:44 AM, 17th Feb                     User                    cause I want it           09:44 AM, 17th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           09:45 AM, 17th Feb                     User                    It is not on sale now, it’s full price           09:46 AM, 17th Feb                     User                    I bought it on sale           09:46 AM, 17th Feb                     User                    So shall I go to the store and exchange it?           09:48 AM, 17th Feb                   Prince                   We are sorry to inform you but right now we don't have the exchange option available.           09:49 AM, 17th Feb                     User                    This is not nice           09:50 AM, 17th Feb                   Prince                   We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.           09:51 AM, 17th Feb                   Prince                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.           09:51 AM, 17th Feb                   Prince                   Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP021621001366.           09:54 AM, 17th Feb                     User                    Btw, I ordered pureborn pampers and received the wrong print as well           09:54 AM, 17th Feb                     User                    and I didnt communicate that           09:54 AM, 17th Feb                     User                    but now it’s happening again and I don’t like the print I received           09:54 AM, 17th Feb                     User                    and now I have to go and but new one with a full price           09:55 AM, 17th Feb                     User                    !!!           09:55 AM, 17th Feb                     User                    Never seen that with Mumzworld or firstcry, first this incidence never happened with yhe           09:57 AM, 17th Feb                     User                    them           09:57 AM, 17th Feb                     User                    2nd, I’m sure they would have exchanged it on the spot with the correct item           09:57 AM, 17th Feb                     User                    You need to improve this           09:57 AM, 17th Feb                   Prince                   This is clearly not the experience we want our customers to have when they shop with us.  ​ Please consider this a rare exception.           09:58 AM, 17th Feb                   Prince                   We have now taken your valuable feedback and shared it with the concerned team.           09:58 AM, 17th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:00 AM, 17th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:03 AM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2113658