Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 07:33:49 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi I dis not receive my correct order for women bra and I receive another one that I didn’t ordered           10:49 AM, 16th Feb                     User                             10:50 AM, 16th Feb                     User                    I received this one but I didn’t ordered           10:54 AM, 16th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:58 AM, 16th Feb                   Prince                   Please do let us know the order number?           10:58 AM, 16th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:03 AM, 16th Feb                     User                             11:04 AM, 16th Feb                     User                    Yes           11:06 AM, 16th Feb                     User                    I also has a return request of three product one item has a yellow spot ant it is not in a good condition, the other two is not same color as displayed           11:07 AM, 16th Feb                     User                    the other issue that I sent before I didn’t received my bra ordered and I received incorrect bra ordered           11:09 AM, 16th Feb                   Prince                   We sincerely apologize for the inconvenience caused to you.  This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.           11:13 AM, 16th Feb                   Prince                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           11:14 AM, 16th Feb                   Prince                   As we can see you alraedy created the return request for two items (Skinny Fit Snoopy Print T-shirt with Crew Neck and Cap Sleeves) and (Printed Crop Top with Round Neck and Long Sleeves).           11:17 AM, 16th Feb                     User                    Yes           11:17 AM, 16th Feb                   Prince                   We request you to kindly let us know if you want us to create the return request for the wrong item ( Printed Padded Plunge Bra with Hook and Eye Closure).           11:20 AM, 16th Feb                     User                    Yes           11:22 AM, 16th Feb                     User                    But if I ordered the same that I want the same issue will happen?           11:24 AM, 16th Feb                   Prince                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.           11:25 AM, 16th Feb                   Prince                   We have created the return request for the item () .           11:28 AM, 16th Feb                   Prince                   Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # 46409696723.           11:29 AM, 16th Feb                   Prince                   Is there anything else i can help you with?           11:31 AM, 16th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:33 AM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2108587