Subject: Ticket Assigned - Conversation with Chirping Birdie
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 06:45:56 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chirping  Birdie Chirping  Birdie                    Hi           10:18 AM, 16th Feb                     Chirping  Birdie                    Yes           10:18 AM, 16th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:19 AM, 16th Feb                     Chirping  Birdie                    Actually I ordered for jegging jeans n other items           10:20 AM, 16th Feb                     Chirping  Birdie                    I received wrong size in jeans           10:21 AM, 16th Feb                     Chirping  Birdie                    I ordered uk 10 size           10:21 AM, 16th Feb                     Chirping  Birdie                    Your team's sent me uk 14           10:21 AM, 16th Feb                     Chirping  Birdie                    I want uk 10 size it
 's the fault from your side.           10:21 AM, 16th Feb                     Chirping  Birdie                             10:22 AM, 16th Feb                     Chirping  Birdie                             10:22 AM, 16th Feb                     Chirping  Birdie                    Kindly check this           10:22 AM, 16th Feb                     Chirping  Birdie                    What you can do now.           10:22 AM, 16th Feb                   Prince                   Please do let us know the order number along with the item name which you have received wrong.           10:23 AM, 16th Feb                     Chirping  Birdie                    I just sent you photo           10:23 AM, 16th Feb                     Chirping  Birdie                             10:24 AM, 16th Feb                     Chirping  Birdie                    Hi hope prince you will help me           10:24 AM, 16th Feb                     Chirping  Birdie                    I faced like this probl
 em 2-3 times           10:24 AM, 16th Feb                   Prince                   Please allow me a moment to check.           10:26 AM, 16th Feb                     Chirping  Birdie                    Sure           10:26 AM, 16th Feb                   Prince                   We sincerely apologise for the inconvenience caused.  This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.  Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.           10:27 AM, 16th Feb                   Prince                   As per the record we can see that we have already created a return request for the item (Slim Fit Full Length Textured Mid-Rise Jeans with Pocket Detail).  Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # 46536134514.
            10:28 AM, 16th Feb                     Chirping  Birdie                    But what about this purchase           10:28 AM, 16th Feb                     Chirping  Birdie                    I will receive uk10 size from courier?           10:29 AM, 16th Feb                     Chirping  Birdie                    Yes received message of return request but when I will receive my uk 10           10:30 AM, 16th Feb                     Chirping  Birdie                    What's the proof that after returning my item I will receive uk10 size.           10:30 AM, 16th Feb                     Chirping  Birdie                    How can I trust           10:30 AM, 16th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           10:31 AM, 16th Feb                     Chirping  B
 irdie                    I can shop now? Then how you will settle the amount           10:32 AM, 16th Feb                     Chirping  Birdie                    I just want to order same jeans with size 10           10:32 AM, 16th Feb                     Chirping  Birdie                    I can't go to store that's y I order online           10:33 AM, 16th Feb                   Prince                   Once the return process done the amount you have paid will be refunded back in the form of voucher.           10:34 AM, 16th Feb                     Chirping  Birdie                    If I will order again then I have to pay again delivery charge n cod charge           10:34 AM, 16th Feb                     Chirping  Birdie                    Why voucher better send me my uk 10           10:34 AM, 16th Feb                     Chirping  Birdie                    This mistake is from your side           10:35 AM, 16th Feb                     Chirping  Birdie                  
   And I have to get disturb           10:35 AM, 16th Feb                   Prince                   We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.           10:35 AM, 16th Feb                   Prince                   But we don't have the exchange option available right now.           10:36 AM, 16th Feb                     Chirping  Birdie                    But 3-5 days are too long actually           10:36 AM, 16th Feb                     Chirping  Birdie                    Not happy           10:37 AM, 16th Feb                   Prince                   Also, you can return it directly to any nearby store.           10:37 AM, 16th Feb                     Chirping  Birdie                    Can't go to store with my kids ?           10:38 AM, 16th Feb                     Chirping  Birdie                    Otherwise why to order online           10:38 AM, 16th Feb                    
  Chirping  Birdie                    Can't go in taxi           10:38 AM, 16th Feb                     Chirping  Birdie                    Waste of money           10:38 AM, 16th Feb                     Chirping  Birdie                    And not safe for my kids           10:38 AM, 16th Feb                   Prince                   Then, we request you to please wait for our courier partner to collect your return item.           10:39 AM, 16th Feb                     Chirping  Birdie                    Okay you don't have other option what to do           10:40 AM, 16th Feb                     Chirping  Birdie                    Very bad policy           10:40 AM, 16th Feb                     Chirping  Birdie                    Can't even return the size which I order           10:41 AM, 16th Feb                     Chirping  Birdie                    That's shameful           10:41 AM, 16th Feb                   Prince                   We do understand your frustration r
 egarding the same.           10:42 AM, 16th Feb                     Chirping  Birdie                    Thank you for understanding.           10:43 AM, 16th Feb                     Chirping  Birdie                    Please make sure that courier person should come to collect only in weekdays between 10 to 12 noon.           10:44 AM, 16th Feb                     Chirping  Birdie                    Thank you           10:44 AM, 16th Feb                   Prince                   Our courier partner will call to arrange the time for collection.           10:45 AM, 16th Feb                     Chirping  Birdie                    Thank you           10:45 AM, 16th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:45 AM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2108379