Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 06:22:23 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           09:55 AM, 16th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:56 AM, 16th Feb                     User                    Hey prince, I bought 2 shoes on sale from centre point yesterday. (Shoemart)           09:57 AM, 16th Feb                     User                    they are 1 size too small .....I have 2 questions: 1. Can I exchange it at a shoemart outlet?(not centre point) 2. Is the sale on shoes from shoemart still on in shoemart? So that I can get same shoes exchanged at same price?           10:00 AM, 16th Feb                   Prince                   Please do let us know your order number?           10:04 AM, 16th Feb                     User                    Yes sure. Just give me a minute           10:05 AM, 
 16th Feb                     User                    I had purchased in store. So there is no order number. I have the rcpt number TRN           10:07 AM, 16th Feb                     User                    TRN: 100260641400003           10:08 AM, 16th Feb                   Prince                   We sincerely apologize however, customers are visiting our stores for the purchase every now and then so it is not possible for us to keep the check of inventory.           10:11 AM, 16th Feb                   Prince                   Also, you can exchange your shoe in any nearby shoemart store.           10:11 AM, 16th Feb                   Prince                   We would request you to kindly visit the same store to get th items exchanged.           10:12 AM, 16th Feb                     User                    Yes I can understand. But my questions are simple: 1. Will I be able to exchange my purchase at shoemart outlet? And not centre point.   2. Is the sale on shoemart sh
 oes still going on at centre point stores?           10:12 AM, 16th Feb                   Prince                   Yes you can exchange your shoe at shoemart outlet and in centrepoint also, if the item is physically available in the store.           10:14 AM, 16th Feb                   Prince                   Please note that we have different offers running everyday, the price may fluctuate accordingly to the offer that is running however, once the offer or sale is over, the item will be back to it's original price.           10:14 AM, 16th Feb                     User                    Ok thank you           10:14 AM, 16th Feb                     User                    Oh ok that's informative. Thank you very much           10:15 AM, 16th Feb                   Prince                   Is there anything else i can assist you today?           10:18 AM, 16th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Hav
 e a wonderful day.           10:22 AM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2108262