Subject: New Reply Received - My Account
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 11:03:38 +0000 (UTC)

Hi Prince Malik,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="ltr" style="direction: ltr">Dear Team,</div>
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<div dir="ltr" style="direction: ltr">I have reinstalled the app but it is not resolved. therefore, i am providing the required details below.</div>
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<div dir="ltr">- app version v9.5.2 (21)   960#21</div>
<div dir="ltr">- IOS 14.3</div>
<div dir="ltr">- [email-masked]</div>
<div dir="ltr">-Bahrain</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MjY2NjA2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Zo2rPFdxmHRZIbdxuePoBvHzs9fC6WEIUzJU51jrkFs"><br>
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<div>On 15 Feb 2021, at 5:57 AM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Hani,<br><br>Thank you for reaching out to us.<br> <br>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>1. Screenshot Of The Issue(If Possible)<br>2. App Version/Browser Version<br>3. Android/iOS Version or Browser name<br>4. Registered email address<br>5. Country of access<br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br> <br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2081683