Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 10:25:10 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi. I have an order no. 46051567144 but I didn’t receive one item. I want to make sure if I’ve been mistaken or refunded on it.           02:17 PM, 15th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           02:17 PM, 15th Feb                   Prince                   Please allow us a moment to check.           02:17 PM, 15th Feb                     User                    Ok           02:17 PM, 15th Feb                   Prince                   Kindly provide us the correct order number so, that we can assist you better.           02:18 PM, 15th Feb                     User                    My mistake, it’s 9633105995           02:19 PM, 15th Feb                   Prince                   Kindly allow us a moment to check.           02:20 PM, 15th Feb                   Prince                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you. uring quality check we found out that item () were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items.   We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.  Also, we have already processed the refund for the cancelled item on 4 Feb, 2021. The amount you paid online will be refunded back to your original payment method within 7-14 business days.           02:22 PM, 15th Feb                   Prince                   The item (Lee Cooper Pullover with Round Neck and Long Sleeves)*.           02:23 PM, 15th Feb                     User                    Thanks a lot           02:24 PM, 15th Feb                   Prince                   Is there anything else i can help you with>?           02:24 PM, 15th Feb                     User                    no thanks           02:24 PM, 15th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:24 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2104072