Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 10:19:10 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good afternoon           02:01 PM, 15th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           02:01 PM, 15th Feb                     User                    I want to know about my return           02:02 PM, 15th Feb                   Prince                   Kindly let me know the order number?           02:02 PM, 15th Feb                     User                    9634906166           02:02 PM, 15th Feb                   Prince                   Please allow me a moment to retrieve your infomation.           02:03 PM, 15th Feb                     User                    Take your time           02:03 PM, 15th Feb                     User                    I want to know about refund of my voucher           02:04 PM, 15th Feb                   Pr
 ince                   As i can see you have created the return request for the item (Ruffled Top with Round Neck and Extended Sleeves) on 15 Feb, 2021.           02:05 PM, 15th Feb                     User                    Yes right           02:06 PM, 15th Feb                     User                    It was written non refundable. I am confused that one           02:06 PM, 15th Feb                   Prince                   Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # 46536064584.           02:07 PM, 15th Feb                     User                    I want to know about the refund money hw much  I will getting           02:08 PM, 15th Feb                     User                    Total cost was 20+25-45           02:08 PM, 15th Feb                     User                    29 by bank 25 by voucher           02:09 PM, 15th Feb                     User                    *29-20/-           02:09 PM, 15th Feb   
                 Prince                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           02:09 PM, 15th Feb                     User                    So the voucher it's not possible to claim           02:10 PM, 15th Feb                   Prince                   All the redeemed vouchers are non- refundable.           02:10 PM, 15th Feb                     User                    Itwhy not possible to credit it in my credit o max           02:10 PM, 15th Feb                     User                    I returned the product I am not get it that voucher money           02:11 PM, 15th Feb                     User                    So how           02:11 PM, 15th Feb                   Prince                   As informed, all the vouchers are non-refundable. You'll get the refun
 d for the same amount which you have paid for it.           02:13 PM, 15th Feb                   Prince                   The refund of amount you'll get after return is AED 20.00.           02:14 PM, 15th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           02:16 PM, 15th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:18 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2104038