Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 08:39:28 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello Sir,           12:10 PM, 15th Feb                     User                             12:11 PM, 15th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           12:11 PM, 15th Feb                     User                    i have to purchase these items but discount is not applied once i have selcted           12:12 PM, 15th Feb                   Prince                   Kindly elaborate your query?           12:13 PM, 15th Feb                     User                    when i go for check out , discount did not  apply as mentioned alongwith item description           12:13 PM, 15th Feb                     User                    for example , Graphic Print T-shirt with Round Neck and Short Sleeves  an item which is availbe for sale and offer 2 p
 cs in 25 riyal which same category of the other items as well but when i have selected two its come on check out with regular price.           12:15 PM, 15th Feb                     User                    instead of 25 riyal           12:15 PM, 15th Feb                     User                    hope your get my query..           12:15 PM, 15th Feb                     User                    price of one item is 15 riyal but its an offer on online purchase that 2 items of same category is available in 25 riyal but its not applied when ever i have selected two pcs..so, please help me           12:17 PM, 15th Feb                   Prince                   Please note that we have different offers running everyday, the price may fluctuate accordingly to the offer that is running however, once the offer or sale is over, the item will be back to it's original price.           12:18 PM, 15th Feb                     User                    can i share the screen shot of the items
  which i am querying..?           12:19 PM, 15th Feb                     User                             12:19 PM, 15th Feb                     User                    these are the items which is available with discount but when i have selected two items as mentioned the total amount of checkout appears with out discount.           12:20 PM, 15th Feb                     User                    hello           12:22 PM, 15th Feb                   Prince                   Can you please share the screenshot of the issue which you are facing after selecting the same item of the same price.           12:22 PM, 15th Feb                     User                    here we go with the screen shot..as you can see that 2 for 25 ..offer is availabe but when i have selected two pc..discount didnot apply           12:23 PM, 15th Feb                     User                             12:23 PM, 15th Feb                   Prince                   Please allow me a moment to check.     
       12:24 PM, 15th Feb                     User                    yeh plz take your time..           12:24 PM, 15th Feb                   Prince                   Can you please share the link of the product website?           12:26 PM, 15th Feb                     User                    https://www.maxfashion.com/sa/en/c/mxkids-boystwotoeightyrs-clothing-teesandshirts-tshirts?q=%3Aindex%3Aprice           12:26 PM, 15th Feb                     User                    plz find above and advise...           12:27 PM, 15th Feb                   Prince                   Kindly allow me a moment to retrieve your information.           12:27 PM, 15th Feb                     User                    ..yeh plz,...           12:27 PM, 15th Feb                   Prince                   Please find the below attached screenshot of the great value offer is working properly.           12:30 PM, 15th Feb                   Prince                            12:30 PM, 15th Feb           
           User                    whats about the other items which i am interested too>>>?           12:31 PM, 15th Feb                   Prince                   You have to select the same item with 2 quantity to get the two items in 20 SAR.           12:32 PM, 15th Feb                     User                    coz i m not interested for the above mentioned items which already share...so, please help me to go with items which im already interested           12:32 PM, 15th Feb                   Prince                   Please allow me a moment to check your selected items.           12:33 PM, 15th Feb                     User                    what's for the other items which is available for 25 SAR           12:33 PM, 15th Feb                     User                    YES PLZ TAKE YOUR TIME           12:33 PM, 15th Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and
  will be in touch with you on email.           12:37 PM, 15th Feb                   Prince                   Please do let us know your email address?           12:37 PM, 15th Feb                     User                    [email-masked]           12:37 PM, 15th Feb                   Prince                   Thank you for confirming us your email address. We'll get back to you asap.           12:38 PM, 15th Feb                     User                    appreciated your this support. And let me know once request submitted to the concerned department           12:38 PM, 15th Feb                     User                    noted..thanks           12:39 PM, 15th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:39 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2103383