Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 07:33:53 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:02 AM, 15th Feb                     User                    today I received my orders           11:02 AM, 15th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:02 AM, 15th Feb                     User                    but I need to exchange some of them           11:03 AM, 15th Feb                     User                    Can you please help me how I can??           11:03 AM, 15th Feb                   Prince                   Please do let me know the order number?           11:04 AM, 15th Feb                     User                             11:06 AM, 15th Feb                   Prince                   Please allow me a moment to check.           11:09 AM, 15th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           11:14 AM, 15th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:17 AM, 15th Feb                     User                    Sorry that means I have to take these items to the store and there I can reaturn these items and then buy new pieces??           11:22 AM, 15th Feb                   Prince                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Max) store across the (UAE).   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the (UAE).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           11:24 AM, 15th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:29 AM, 15th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:33 AM, 15th Feb                     User                    Thank you I will try and will back if I need more help           11:33 AM, 15th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:33 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2102946